Privacy Policy

Last updated: November 2024

Base-geyser ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website or engage our services.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact information: name, email address, postal address, and organisation details provided through our enquiry forms
• Project information: details about your planning projects and requirements submitted through our website
• Technical data: IP address, browser type, operating system, and browsing patterns collected automatically when you visit our website
• Communication records: correspondence between you and our team

2. How We Use Your Information

We use personal information for the following purposes:

• Responding to your enquiries and providing planning consultancy services
• Sending relevant information about our services where you have consented
• Improving our website functionality and user experience
• Complying with legal and regulatory obligations
• Administering and protecting our business operations

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: where you have given explicit consent for us to contact you
• Contract: where processing is necessary to perform our services
• Legitimate interests: where processing is necessary for our business operations, provided your rights do not override these interests
• Legal obligation: where we are required to comply with applicable laws

4. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Professional advisers and service providers who assist in delivering our services
• Regulatory authorities where required by law
• Third parties in connection with a business transfer or merger

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Client project data: 7 years after project completion
• Website analytics: 26 months

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing activities
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting a notice on our website. We encourage you to review this policy regularly.

11. Contact Information

For questions about this privacy policy or our data practices, please contact:

Data Protection Officer
Base-geyser
47 Victoria Street
Westminster
London SW1H 0EU
United Kingdom

Email: [email protected]

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.