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GDPR Compliance

Your data protection rights under the UK General Data Protection Regulation

Last updated: November 2024

Base-geyser is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we handle your personal information.

1. Data Controller

Base-geyser is the data controller for personal information collected through this website and our services. This means we determine the purposes and means of processing your personal data.

Contact details:
Base-geyser
47 Victoria Street
Westminster
London SW1H 0EU
United Kingdom
Email: [email protected]

2. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to be Informed

You have the right to know how your personal data is being used. We provide this information through our Privacy Policy and this GDPR page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to your request within one month.

Right to Rectification

You have the right to have inaccurate personal data corrected or incomplete data completed. We will respond to rectification requests within one month.

Right to Erasure

Also known as the "right to be forgotten", you can request the deletion of your personal data in certain circumstances, including:

  • The data is no longer necessary for its original purpose
  • You withdraw consent (where consent was the legal basis)
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making.

3. How to Exercise Your Rights

To exercise any of these rights, please contact us:

  • Email: [email protected]
  • Post: Data Protection Officer, Base-geyser, 47 Victoria Street, Westminster, London SW1H 0EU

Please provide sufficient information to identify yourself and specify which right you wish to exercise. We may need to verify your identity before processing your request.

4. Response Times

We will respond to your request within one month. This period may be extended by two further months where necessary, considering the complexity and number of requests. We will inform you of any such extension within one month of receipt.

5. Lawful Basis for Processing

We process personal data on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data
  • Contract: Where processing is necessary for a contract we have with you
  • Legal obligation: Where we need to comply with the law
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

6. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection
  • Incident response procedures

7. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where a breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

8. International Transfers

We primarily process data within the United Kingdom. Any transfer of personal data outside the UK will only occur where appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or binding corporate rules.

9. Making a Complaint

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

10. Updates to This Information

We may update this GDPR information periodically. We will post any changes on this page and update the "last updated" date.

Base-geyser

Strategic urban planning consultancy helping communities and developers create sustainable, liveable places since 1997.

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